Refund and Returns Policy
Return Policy
At Paulene Store, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 30-day return policy.
Eligibility for Returns
- Items must be returned within 30 days from the date of delivery.
- The product must be unused, in its original packaging, and in the same condition as received.
- Proof of purchase, such as an order confirmation or receipt, is required.
Non-Returnable Items
The following items cannot be returned:
- Products damaged due to misuse or mishandling.
- Items purchased during clearance or final sale events.
Return Process
- Initiate a Return: Contact our customer service team at Pauleneviannetime4@gmail.com to request a return.
- Package the Item: Securely pack the item in its original packaging to prevent damage during transit.
- Ship the Product: We will provide the return address and instructions. Customers are responsible for return shipping costs.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7-10 business days.
For any questions or assistance regarding returns, feel free to contact our support team. We’re here to help!
